CalliQ - Call Analysis KPI Dashboard

Call iQ

Call Analysis KPI Dashboard

Correo Electrónico / Email

Call iQ v1.197.0

Campaña:

Range:

Sentimiento:

Metas:

Total Calls

Avg. Call Minutes

Avg Agent Score - Scale 0 to 10

Alerts - Calls requiring attention

Tasa de Conversión - Metas cumplidas

Total Cost

Avg cost/call

Sentiment Breakdown

Category & Risk Matrix

Agent Performance Leaderboard

Average Agent Score by Category

Agent	Sentiment	Alert	Action Required	Goal Achieved	Script	Objections	Agent Score	Cost	Created At

Loading call records from Supabase...

Neutral Sin Acción Requerida Meta Cumplida

Campaña:

Performance Metrics

Agent Score 2 / 5

Cost & Usage Metrics

Itemized Cost Breakdown (USD) -

Speech-to-Text (STT) -

LLM / KPI AI API -

GCS Storage -

Total Cost (USD) -

Audio Duration -

Speech-to-Text (STT) Engine -

OpenAI LLM Model -

MP3 Audio File

STT Processing Time -

LLM Token Usage -

Billing Status -

Executive Summary

Call Summary

Customer Insights

Recommended Next Action

Extracted Entities 0

Custom Call KPIs

Call Transcript

Call Recordings

Calls: Pending 0 Analyzed 0 Error 0 Duplicates 0 Total 0

Exclude Errors

0 selected •

CANTIDAD:

Page Size

Page of 0

Page Size

Page of 0

Execution Nodes

Configure LLM Execution Nodes for KPI evaluation.

PROVIDER

API FORMAT

STATUS	NODE NAME	MODEL	API FORMAT	THINKING	COST (IN/OUT)	ACTIONS

Custom Prompt Variables ($)

Define custom variables available via $ when composing execution node prompts.

VARIABLE NAME	VALUE / REPLACEMENT TEXT	DESCRIPTION	ACTIONS

User Access & Permissions

Manage authorized user accounts, roles, and self-review permissions.

USUARIO / USER	ROL / ROLE	SELF REVIEW	ACCIONES

Agent Name Mapping

Map extracted MP3 filename agent ID numbers (e.g. 1245) to real agent names.

AGENT ID	REAL NAME	STATUS	ACCIONES

Custom Call KPIs

Define custom Call KPI parameters for campaign analysis.

CAMPAIGN

Gestión de Campañas & Guías

Administre las campañas activas y sus guías / reglas de evaluación.

CAMPAÑA	GUÍAS / REGLAS	KPIs ASOCIADOS	ACCIONES

BACKEND PROVIDER:

Route chat questions to your custom n8n workflow webhook. When configured, Call_iQ bypasses client-side OpenAI calls and delivers the query to your automated pipeline with memory and custom tools.

N8N WEBHOOK URL (POST)

AUTH TOKEN / HEADER (OPTIONAL)

Predefined Prompt Questions

Manage quick-action prompt buttons displayed in the AI Chat assistant drawer.

SHORT LABEL	PROMPT TEXT	ACCIONES

Historial de Consultas & Memoria IA (ask_ai_memory)

Historial de preguntas enviadas al motor IA, respuestas generadas, consumo de tokens y costos registrados por sesión.

FECHA	SESIÓN	PREGUNTA	RESPUESTA IA	MODELO	TOKENS	COSTO	ACCIONES
Cargando registros de memoria...

0 registros de memoria Haz clic en cualquier pregunta o respuesta para expandir el texto completo

Centro de Alertas y Monitoreo

Configure reglas de monitoreo en tiempo real o programadas y gestione destinatarios de notificación.

Envíos Pendientes y Cola

Conexión de Grabaciones (Google Cloud Storage)

Credenciales de autenticación y cuenta de servicio para acceso a los audios y grabaciones de llamadas.

Language Settings

Choose the display language for the dashboard frontend interface.

INTERFACE LANGUAGE

Refresh Settings

Define the automatic refresh period (in days) to consolidated recommendations.

REFRESH INTERVAL (DAYS)

Botón Exportar Excel

Mostrar u ocultar el botón "Exportar Excel" en la barra superior del dashboard.

Pantalla de Recomendaciones

Mostrar u ocultar la pestaña y sección de Recomendaciones (Coaching) en el dashboard.

Export Transcripts (.md)

Convert and download all call transcripts from v_call_analytics_transcript as a formatted Markdown file (.md).

Source view: v_call_analytics_transcript

Sentiment Breakdown

Category & Risk Matrix

Agent Performance Leaderboard

Average Agent Score by Category

Traffic by Hour

Goals Achieved by Hour

Sentiment Trend

Calls over Time

Recomendaciones por Agente

No matching records found

Predefined Prompt Questions

Historial de Consultas & Memoria IA (ask_ai_memory)

Destinatarios de Alertas

Reglas de Monitoreo

Botón Exportar Excel

Pantalla de Recomendaciones

Base Prompt Editor (RAW Template)

Prompt Preview

KPI Parameter Editor

Execution Node Editor

Custom Variable Editor

Gestión de Campaña

User Account & Permissions

Agent Mapping Editor

Predefined Question Editor

Monitoring Rule Editor

Conexión Webhook (n8n)

Configurar Destinatario de Alertas

Recording Error & Note

Analysis Webhook Endpoints

Add New Webhook Endpoint

Sentiment Breakdown

Category & Risk Matrix

Agent Performance Leaderboard

Average Agent Score by Category

Traffic by Hour

Goals Achieved by Hour

Sentiment Trend

Calls over Time

Recomendaciones por Agente

Call Records Explorer

No matching records found

gemini_agent_improvements

Base Prompt Editor (RAW Template)

Prompt Preview

KPI Parameter Editor

Execution Node Editor

Custom Variable Editor

Gestión de Campaña

User Account & Permissions

Agent Mapping Editor

Predefined Question Editor

Monitoring Rule Editor

Conexión Webhook (n8n)

Configurar Destinatario de Alertas

Recording Error & Note

Analysis Webhook Endpoints

Add New Webhook Endpoint

Detalle de Consulta y Memoria IA